July 2008 Archives

July 28, 2008

Embarq support?

Initial Question/Comment: Email unavailable since the weekend.

2:49:38 PM SystemSystem
Some customers may experience issues with accessing email. Our engineers are aware of the issue and working to resolve it as quickly as possible. We apologize for any inconvenience.

2:49:58 PM SystemSystem
We apologize for the wait. A technical support specialist will be with you shortly.

2:50:28 PM SystemSystem
Some customers may experience issues with accessing email. Our engineers are aware of the issue and working to resolve it as quickly as possible. We apologize for any inconvenience.

2:52:28 PM SystemSystem
Some customers may experience issues with accessing email. Our engineers are aware of the issue and working to resolve it as quickly as possible. We apologize for any inconvenience.

Yah, I know, but I would rather hear it from a real person. For reals.


2:52:48 PM 
SystemSystem
Please continue to hold. We will be with you soon.

2:53:08 PM 
SystemSystem
For answers to common questions, try the documents at http://myembarq.com/contact_us.php

2:53:23 PM 
SystemSystem
Dana D has joined this session!

2:53:23 PM 
SystemSystem
Connected with Dana D

2:53:23 PM 
SystemSystem
Phone Number: 252-------

2:53:28 PM 
SystemSystem
Welcome to Embarq High-Speed Internet support! My name is Dana D, and I will be assisting you today. Please give me a moment while I pull up your account information.

2:53:33 PM 
AgentDana D
My goal today is to resolve your issue and ensure your complete satisfaction with Embarq. If at the end of this chat, you do not feel your issue is resolved, I encourage you to ask for my supervisor.

2:53:33 PM 
AgentDana D
Our goal is exceptional customer service - every time! You may be randomly selected to take a survey after this chat. If not, please take some time to take a very brief survey at http://www.embarq.com/survey, or call 866-868-3655. Use the following ID --------.

2:53:48 PM 
AgentDana D
I am sorry you are having problems with your email. I will be happy to help you with that Sharon!

2:53:58 PM 
AgentDana D
Currently some customers are experiencing problems accessing their email. Our engineers are aware of the issue and working to resolve it as quickly as possible, however there is currently no estimated time of repair. We do apologize for any inconvenience that this may cause you. Is there anything further that I can assist you with?

WOW, she types fast ...


2:54:26 PM 
CustomerSharon O
Hi Dana, I did see the system message about the email problems today. I just wanted to be sure my situation wasn't unusual.

2:54:35 PM 
CustomerSharon O
it's been down over 24 hours

2:54:43 PM 
CustomerSharon O
which is very unusual for Embarq

2:55:21 PM 
CustomerSharon O
I guess if that is the norm, though, there is nothing else I can do but wait. :(

2:57:04 PM 
AgentDana D
I have not heard back from you in the last three minutes and I must end the chat if I don't hear from you within the next minute. Do you wish to continue?

2:57:13 PM 
CustomerSharon O
thank you for your time, Dana. Here's hoping the engineers can resolve the issue ASAP.

2:57:26 PM 
CustomerSharon O
sorry, I was sending messages, perhaps they did not go through?

2:58:34 PM 
AgentDana D
Unfortunately, I have not received a response from you in the last four minutes. I apologize, but I must close this session. Should you need further support please feel free to chat with us again. We are available 24 hours a day. Thank you for using Embarq Online Services!

2:58:34 PM 
SystemSystem
Dana D has left this session!

2:58:34 PM 
SystemSystem
The session has ended!


SO GLAD I opted to talk to a "real" person.

July 27, 2008

Mourning Celebrating

Professor Randy Pausch died at home Friday. He was 47.

I, like many others, was inspired by his words.  My prayers are with his family.

July 26, 2008

Crafty!

July 19, 2008

Summertime...

and the posting is ... sparse.

I've been working as a teacher for the past 6 years and have just started to figure out this summer thing.  This is the first year I've done nothing during my break and its starting to show. My brain is relaxing to the point that if I come up with a 'great' idea and don't write it down or act on it right away, it's gone. I have had these little brain spurts in a store and before I got down to the aisle where the stuff is that I have just decided that I WILL DIE UNLESS I HAVE IT, I have forgotten what my idea was.

While this can be disconcerting, I'm just grateful that I'm actually having ideas again. This is a good sign. My brain has been stagnant since, well, since my surgery last year. I don't know what happened to me but I really feel like I have not been able to get caught up since then. Speaking of which...

I was talking to T today and it hit me ... this time last year I had just moved in here and was waiting to find out whether or not I had cancer again. I was sure this was it, that it was the supreme ironic twist that I knew was coming in my life, that once I found a fabulous guy that actually loved me and I finally bought my own house and got my life moving in the right direction that I was going to die and lose it all. I couldn't lift anything, I couldn't really DO anything but think ... and wait for a spot to open for surgery ... and think some more.

Yeah, last thing I needed was lots of time to think with no way to distract myself. It reminded me of when I was waiting for my (now) X to show up after he got served ... I don't think I slept for 2 months. 

After the surgery, I spent all my recovery energy getting back to work and I've been running flat out since. This is the first real break I've had and I think I'm finally loosening up. Hopefully, I can get creative and start writing again. Or drawing, how awesome would that be?

Baby steps. Today I tweet. Tomorrow, who knows. 

About this Archive

This page is an archive of entries from July 2008 listed from newest to oldest.

June 2008 is the previous archive.

August 2008 is the next archive.

Find recent content on the main index or look in the archives to find all content.