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July 28, 2008
Embarq support?
Initial Question/Comment: Email unavailable since the weekend.
2:49:38 PM 
System
SystemSome
customers may experience issues with accessing email. Our engineers are
aware of the issue and working to resolve it as quickly as possible. We
apologize for any inconvenience.
2:49:58 PM System
SystemWe apologize for the wait. A technical support specialist will be with you shortly.
2:50:28 PM System
SystemSome
customers may experience issues with accessing email. Our engineers are
aware of the issue and working to resolve it as quickly as possible. We
apologize for any inconvenience.
2:52:28 PM System
SystemSome
customers may experience issues with accessing email. Our engineers are
aware of the issue and working to resolve it as quickly as possible. We
apologize for any inconvenience.
Yah, I know, but I would rather hear it from a real person. For reals.
Yah, I know, but I would rather hear it from a real person. For reals.
2:52:48 PM
SystemPlease continue to hold. We will be with you soon.
2:53:08 PM
SystemFor answers to common questions, try the documents at http://myembarq.com/contact_us.php
2:53:23 PM
SystemDana D has joined this session!
2:53:23 PM
SystemConnected with Dana D
2:53:23 PM
SystemPhone Number: 252-------
2:53:28 PM
SystemWelcome
to Embarq High-Speed Internet support! My name is Dana D, and I will be
assisting you today. Please give me a moment while I pull up your
account information.
2:53:33 PM
Dana DMy
goal today is to resolve your issue and ensure your complete
satisfaction with Embarq. If at the end of this chat, you do not feel
your issue is resolved, I encourage you to ask for my supervisor.
2:53:33 PM
Dana DOur
goal is exceptional customer service - every time! You may be randomly
selected to take a survey after this chat. If not, please take some
time to take a very brief survey at http://www.embarq.com/survey, or call 866-868-3655. Use the following ID --------.
2:53:48 PM
Dana DI am sorry you are having problems with your email. I will be happy to help you with that Sharon!
2:53:58 PM
Dana DCurrently
some customers are experiencing problems accessing their email. Our
engineers are aware of the issue and working to resolve it as quickly
as possible, however there is currently no estimated time of repair. We
do apologize for any inconvenience that this may cause you. Is there
anything further that I can assist you with?
WOW, she types fast ...
WOW, she types fast ...
2:54:26 PM
Sharon OHi Dana, I did see the system message about the email problems today. I just wanted to be sure my situation wasn't unusual.
2:54:35 PM
Sharon Oit's been down over 24 hours
2:54:43 PM
Sharon Owhich is very unusual for Embarq
2:55:21 PM
Sharon OI guess if that is the norm, though, there is nothing else I can do but wait. :(
2:57:04 PM
Dana DI
have not heard back from you in the last three minutes and I must end
the chat if I don't hear from you within the next minute. Do you wish
to continue?
2:57:13 PM
Sharon Othank you for your time, Dana. Here's hoping the engineers can resolve the issue ASAP.
2:57:26 PM
Sharon Osorry, I was sending messages, perhaps they did not go through?
2:58:34 PM
Dana DUnfortunately,
I have not received a response from you in the last four minutes. I
apologize, but I must close this session. Should you need further
support please feel free to chat with us again. We are available 24
hours a day. Thank you for using Embarq Online Services!
2:58:34 PM
SystemDana D has left this session!
2:58:34 PM
SystemSO GLAD I opted to talk to a "real" person.
